📌 DigiMitra is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.
When you make a purchase or interact with DigiMitra, we may collect the following information:
We use the information collected for the following purposes:
All payment transactions are processed through Razorpay, a PCI DSS Level 1 certified payment gateway authorised by the Reserve Bank of India. DigiMitra does not store your credit/debit card information, UPI PIN, or bank account credentials on our servers. Razorpay's own Privacy Policy governs the processing of your payment data.
We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Transaction records are typically retained for 7 years as required by Indian financial regulations. You may request deletion of your data (subject to legal retention requirements) by contacting us.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
Our website may use basic cookies to improve user experience. These do not collect personally identifiable information. You may disable cookies through your browser settings without affecting your ability to make purchases.
For any privacy-related concerns, please contact our Data Protection Officer at the details listed on our Contact Us page.
📌 By accessing or purchasing from DigiMitra, you agree to be bound by these Terms and Conditions. Please read them carefully.
DigiMitra is a digital products marketplace that sells downloadable digital goods including (but not limited to) e-books, guides, templates, software, and other digital resources. We operate as an individual seller/small business entity in India.
By using our website and making a purchase, you confirm that:
All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. DigiMitra reserves the right to change product prices at any time without prior notice. The price applicable at the time of your order shall be the final price.
We accept payments through UPI (via Razorpay payment gateway) and other methods as available. Payment must be completed before product delivery. All transactions are subject to Razorpay's terms and conditions. In case of payment failure, please do not attempt multiple payments without contacting our support first.
Upon successful payment verification, your digital product download link will be made available immediately or within 1 business day. Digital products are delivered via secure download link. DigiMitra is not responsible for delays caused by technical issues on the customer's end.
All digital products sold by DigiMitra are protected by copyright and intellectual property laws. Upon purchase, you receive a personal, non-transferable, single-user licence to use the product. You may not:
You agree not to use DigiMitra for any unlawful purpose, including fraud, misrepresentation, or violation of any applicable law or regulation.
DigiMitra's liability is limited to the amount paid for the specific product in question. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
DigiMitra reserves the right to modify these Terms at any time. Continued use of our services after changes constitutes acceptance of the revised Terms.
📌 Due to the nature of digital products, all sales are generally final. Please read this policy carefully before making a purchase.
DigiMitra sells digital products (downloadable files). Once a digital product has been accessed or downloaded, it cannot be returned or exchanged. Therefore, we maintain a strict no-refund policy for all digital purchases under normal circumstances.
Refunds will be considered only in the following cases:
To request a refund:
Upon verification, eligible refunds will be processed within 5–7 business days to the original payment method (UPI account used for the transaction).
Orders may be cancelled only before the product download link is delivered. Once the product has been made available to you, cancellation is not possible. To request cancellation, contact us immediately on WhatsApp.
If you are unhappy with our resolution, you may contact Razorpay's dispute resolution team. We are committed to fair resolution of all genuine complaints.
📌 DigiMitra exclusively sells digital products. There is no physical shipping involved in any of our transactions.
All products sold by DigiMitra are 100% digital in nature. This includes e-books, digital guides, templates, tools, and other downloadable resources. We do not sell any physical goods that require shipping or courier delivery.
Upon successful payment and verification, your product will be delivered via one of the following methods:
Since all our products are digital, there is no physical shipment, no courier tracking, and no delivery address required. Your purchase is accessible immediately or within the timelines mentioned above.
If you do not receive your product within the specified timeline, please:
Download links are valid for a limited time and limited number of downloads. If your link expires before you could access the product due to technical issues on our side, please contact us and we will provide a fresh download link at no additional charge.
📌 For any queries regarding orders, payments, or policies — we typically respond within a few hours during business hours.
DigiMitra is operated as an individual digital products seller based in India. We are committed to providing prompt and helpful support to all our customers.
As required under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our designated Grievance Officer can be reached at:
If your issue is related to a payment processed via Razorpay, you may also contact Razorpay support directly at razorpay.com/support. Please have your Transaction ID ready when raising a dispute.